FREQUENTLY ASKED QUESTIONS

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    • Advance training in neurological rehab, vestibular & dizziness management, and falls prevention – expertise beyond general physiotherapy.

    • Home-based care focused on real-life function, independence, and safety.

    • Consistent therapist – clients always see the same physio, ensuring trust and continuity.

    • Evidence-based & personalised treatment plans tailored to each client’s goals.

    • Flexible and accessible service across Melbourne’s western suburbs.

    • Initial Assessment: 60 minutes allocated.

    • Follow-Up Sessions: 30–45 minutes, depending on your needs and treatment plan.

    • All sessions are delivered in your home and tailored to your goals.

  • Our fees are competitive and can include travel within the local area.

    • Initial appointments are a little longer and cost more.

    • Follow-up sessions are shorter and more affordable.

    Services can be funded through NDIS, Home Care Packages, private health insurance, or self-funding. We will always discuss costs with you upfront so there are no surprises.

    For NDIS the prices for services and travel will be set according to the NDIS Pricing Arrangements and Price Limits.

  • Yes. NeuroMind Physiotherapy works with:

    • NDIS (Self-Managed & Plan-Managed participants)

    • Home Care Packages (all levels)

    • Private health insurance (with extras cover)

    • Self-funded clients

    We’ll guide you through the process so claiming is simple, and make sure your plan or package is used effectively to meet your goals.

  • No, you don’t need a referral to see us. You can contact NeuroMind Physiotherapy directly to book an appointment.

    However, if you have a doctor’s referral, care plan, or hospital discharge summary, please share it with us — it helps us better understand your medical history and tailor your care.

  • NeuroMind Physiotherapy is based in Melbourne’s Western Suburbs and provides mobile, home-based physiotherapy across the local region.

    The City of Maribyrnong
    Braybrook, Footscray, Kingsville, Maidstone, Maribyrnong, Seddon, Tottenham, West Footscray and Yarraville

    The City of Hobsons Bay
    Altona, Altona Meadows, Altona North, Brooklyn, Laverton, Newport, Seabrook, Seaholme, South Kingsville, Spotswood, Williamstown, and Williamstown North

    The City of Brimbank
    Albanvale, Albion, Ardeer, Brooklyn, Cairnlea, Calder Park, Deer Park, Delahey, Derrimut, Hillside, Kealba, Keilor, Keilor Downs, Keilor East, Keilor Lodge, Keilor North, Keilor Park, Kings Park, St Albans, Sunshine, Sunshine North, Sunshine West, Sydenham, Taylors Lakes and Tullamarine.

    If you’re outside this area, please get in touch — we may still be able to assist, though additional travel charges could apply.

  • Your first appointment is around 60 minutes and includes:

    • A comprehensive assessment of your health, mobility, and goals

    • Discussion of your medical history and any relevant reports/referrals

    • Development of a personalised treatment plan tailored to your needs

    • An initial treatment session to get you started straight away

    • Time to answer any questions and outline the next steps

    The focus is on understanding your situation, setting meaningful goals, and creating a plan that supports your independence, safety, and quality of life.

  • Wear comfortable clothing that allows you to move freely — for example, loose pants, shorts, or activewear. Supportive footwear (like runners) is ideal if we’ll be working on balance or mobility.

    There’s no need for anything special — just clothing that lets you exercise and move safely during your session.

  • No long waiting lists — we aim to offer timely appointments, often within a week.
    Because we’re a mobile service, availability depends on location and scheduling, but we always do our best to accommodate urgent needs and provide continuity of care.

  • We offer flexible payment options to make things simple:

    • EFTPOS & credit card payments available at the time of your appointment

    • Invoices can be issued for NDIS, Home Care Packages, or plan managers

    • Private health insurance, we don’t use HICAPS. You’ll need to pay upfront, and we’ll provide you with a paid invoice to claim your rebate directly with your insurer

    • Self-funded clients can pay directly via card or bank transfer

    All payment and claiming options will be discussed upfront, so there are no surprises.

  • Get in contact with us

Make a Referral or Booking